Medallia XChange

Genesys

By: Genesys Demo

Connect conversations across channels and deliver seamless customer experience with Genesys Cloud.

Make your customer feel remembered, heard and understood. This is the foundation of an empathetic customer experience — delivered through Experience as a Service®. Give every customer exactly the experience they want every time.

Overview

The contact center is a high value touch point between
brands and consumers that is a rich source to gather
experience feedback. Capture customer experiences by analyzing the audio
files plus agent and queue metadata from Genesys.

Genesys Cloud (aka PureCloud) is a cloud hosted
offering.

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INDUSTRY: Energy & UtilitiesFinancial ServicesGeneralHealthcareTravel & HospitalityInsuranceNon-ProfitPublic SectorTelcoTransportation & Storage

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Data Sheets

Genesys Cloud Data Sheet

Genesys Demo

Website

www.genesys.com

Year Founded

1990

About This Provider

Genesys Cloud Services, Inc., formerly Genesys Telecommunications Laboratories, Inc., is an American software company that sells customer experience and call center technology to mid-sized and large businesses. It sells both cloud-based and hybrid cloud software.

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4.7 out of 5

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